Effective for new requests acknowledged under this standard from September 12, 2026. Previously confirmed arrangements remain in effect. Each written estimate and appointment confirmation specifies the work, charges, payment, cancellation, and warranty terms for that job.
Our operating standard
Every request receives an immediate acknowledgment. That confirms receipt; it does not promise an immediate human response, dispatch, or repair.
A 48-hour planning hold begins when your new request is recorded. You may reserve a released appointment immediately when it begins at or after that exact 48-hour boundary. Service and dispatch remain blocked until the hold ends while QE staff qualify the request and prepare capacity, parts, and the work. Membership is optional.
Enter nonmember planningPriority intake and planning under your selected plan, without the nonmember hold. Advisors manage communication and approvals; technicians perform and verify the work. Physical service remains subject to staffing, parts, safety, and capacity.
Compare annual plansA capped relationship with a $10,000 entry point and separate written scope. Direct founder mechanical work uses scheduled capacity: 20 mechanical hours and 20 administrative hours each week. Access is not unlimited, a warranty, or insurance.
Request private membership informationLoss of braking or steering, severe overheating, smoke, fuel odor, electrical burning, unsafe tires, or collision damage may make driving dangerous. Stop driving as soon as you can safely do so and arrange qualified roadside or towing help. If there is immediate danger, call 911. Do not wait for a booking, membership, payment, or the planning hold to seek help. This screen cannot determine that a vehicle is safe to drive.
Management owns pricing, capacity, quality, and exceptions. New requests record this standard in the customer acknowledgment. Existing appointments retain their confirmed arrangements. Read the service access terms.
I understand that active members receive priority. For a new nonmember request, service can begin no sooner than 48 hours after submission; I may reserve a released appointment that starts after that time. Safety guidance is available immediately and does not promise immediate repair. QE staff manage standard service under the service access terms.
Submitting an inquiry does not enroll you in a membership. Private founder membership requires a separate agreement defining included access, scope, exclusions, scheduling, and additional service charges. No repair is promised at the inquiry stage. Standard plans and business stewardship retain their own written terms.
Reference: qe-service-access-2026-10-23