Effective for new requests acknowledged under this standard from September 11, 2026. Previously confirmed arrangements remain in effect. Each written estimate and appointment confirmation specifies the work, charges, payment, cancellation, and warranty terms for that job.
Our operating standard
Every request receives an immediate acknowledgment. That confirms receipt; it does not promise an immediate human response, dispatch, or repair.
A 48-hour planning hold begins when your new request is recorded. Standard scheduling opens after the hold, even when an earlier opening exists. QE staff qualify the request and prepare capacity, parts, and the work. Membership is optional.
Enter nonmember planningPriority intake and planning under your selected plan, without the nonmember hold. Advisors manage communication and approvals; technicians perform and verify the work. Physical service remains subject to staffing, parts, safety, and capacity.
Compare annual plansA capped relationship with a $10,000 entry point and separate written scope. Direct founder mechanical work uses scheduled capacity: 20 mechanical hours and 20 administrative hours each week. Access is not unlimited, a warranty, or insurance.
Request private membership informationLoss of braking or steering, severe overheating, smoke, fuel odor, electrical burning, unsafe tires, or collision damage may make driving dangerous. Stop driving as soon as you can safely do so and arrange qualified roadside or towing help. If there is immediate danger, call 911. Do not wait for a booking, membership, payment, or the planning hold to seek help. This screen cannot determine that a vehicle is safe to drive.
Management owns pricing, capacity, quality, and exceptions. New requests record this standard in the customer acknowledgment. Existing appointments retain their confirmed arrangements. Read the service access terms.
I understand every request is acknowledged immediately. Active members receive priority intake and planning. A new nonmember request has a 48-hour planning hold from recorded submission before standard scheduling and service, even if an opening exists. Immediate safety screening is available to everyone; it does not promise immediate repair. Standard service is managed by QE staff. Direct founder mechanical access requires a separate written private membership with a $10,000 entry point and scheduled capacity of 20 mechanical hours and 20 administrative hours per week.
Submitting an inquiry does not enroll you in a membership. Private founder membership requires a separate agreement defining included access, scope, exclusions, scheduling, and additional service charges. No repair is promised at the inquiry stage. Standard plans and business stewardship retain their own written terms.
Reference: qe-service-access-2026-09-11